Dassault Systemes

Improving Patient Experience: Optimizing Patient Payment Systems Through Collaboration

Patient and site experiences are the key to understanding why clinical trial patient retention is challenging. Based on the feedback from Medidata’s Patient Insights Program, the Medidata Site Tech Board, and the extensive 2023 industry survey conducted by Industry Standard Research (ISR), the expert speakers share insights that shape the patient, site and sponsor experience within financial aspects of patient-level engagement.

You will learn:

  • Data collection process and how the survey feedback obtained provides an adaptable tool for patients and improves the overall clinical trial patient experience.
  • About the most impactful challenges patients face during the payment process and improve patient satisfaction and retention.
  • Strategies to enhance patient engagement through the use of flexible, reliable and convenient payment options.
  • Best practices for placing the patient at the center of clinical trials by prioritizing patient convenience, transparency and overall experience.
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Speakers

Meghan Harrington, VP of Clinical Trial Financial Management, Medidata

Meghan Harrington serves as the VP, Clinical Trial Financial Management at Medidata driving roadmap and strategy across the Grants Manager and Site Payments products. Meghan has spent more than 15 years working in the life science technology industry. Most recently, she is focused on the investigator grant administration domain driving strategy and leading teams implementing payment technology in both BPO and enablement models.
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Alicia C. Staley, Vice President, Patient Engagement, Medidata

Alicia Staley serves as Vice President of Patient Engagement at Medidata. She oversees the Patient Insights Program and the Patient Insights Board. She works to infuse the patient perspective throughout the product development lifecycle and help engage patients in novel ways. She created Patient Centricity by Design (PCbD) in 2018 as a way to provide structure and governance for developing patient-centric technical solutions.
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