Operational Support

Ongoing operational support ensures value realization of the Medidata Platform.

• Project Life-Cycle Management: A best practice consultative approach to ensure quality study design, ease of use and productivity is used throughout the project lifecycle
• • Trend and process analysis
  • Version Upgrade planning and management
  • Support training
  • Facilitate product enhancement requests and discussions
• Always-On Operational Support: Certified experts manage operational needs ensuring you are getting the most out of the Medidata Platform within your environment
  • Solution configuration
  • Helpdesk oversight and escalation
  • Implementation and adoption
  • Operation metrics monitoring
• Recurring Optimization & Governance: We continually evaluate, adapt, and optimize technology and processes to ensure adoption across the enterprise
  • Flexible governance structure
  • Executive and operational steering committees
  • Platform and operational value metrics
  • Proactive risk management and assessment framework