Career
Implementation Consultant
Services
Korea (Republic of) - Seoul
Requisition ID
539742
About our Company:
Medidata: Powering Smarter Treatments and Healthier People
Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.comand follow us on LinkedIn, Instagram, and X.
About the Team:
Implementation Consultants (ICs) help ensure that Medidata's software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. ICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata's software to provide the most value. The ICs work with Project Managers and other functional departments during the implementation or enablement of Medidata's software applications, in addition to helping in the training, education and mentoring of colleagues. This position will report to Manager, Professional services in Korea.
Responsibilities:
- You lead configuration or enable customers on Medidata software to translate customer needs and meet customer requirements.
- Follow or educate on best practices for implementing Medidata's software
- Author, adapt, or agree on specifications based on client requirements. This can include functional test cases for use in configuring solutions in Medidata's suite of products, and in custom integrations.
- Support less experienced team members with client engagements, being accountable for quality of delivery.
- Support developers and other cross functional departments during implementation of specifications.
- Support cross functional departments with issue resolution.
- Deliver in-person/remote client workshops.
- Work to Project Management timelines and budgets, ensuring completion of deliverables within the agreed scope of work.
- Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
- Follow industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
- Communicate status reports to stakeholders on both client and internal projects.
- Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices.
- Comply with Medidata Standard Operating Procedures.
- Assist in the scheduling of professional services resources and ensure completion of deliverables.
- Support Training Group in preparation of course materials and delivery of courses both internally and externally.
- Support third-party vendors with integration or data transfer efforts.
- Manage multiple customer-facing projects or engagements.
- Experience in one product or solution, or relevant experience in a group of products/solutions.
- Mentor/Train AICs or new employees.
Qualifications:
- Industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis
- Experience with those associated specifications, and ability to translate them into clinical systems solutions
- Work with technical R&D staff and translate new software features into real-world
- Computer usage knowledge in a web-based environment
- Absorb and apply new information quickly
- Logical thinking for issue handling
- Analytical and technical skills in software applications
- Collaboration and team-building skills
- Good verbal and written communication skills
- Organizational and time management skills
- Self-motivated, able to assume responsibility and work autonomously
- Experience in Standard Operating Procedures operation
- Adaptabiilty to change aligned with business needs or product landscapes
- Willing to travel to office locations and customer engagements
- 4-year university/college degree or equivalent - analytic discipline relevant major (plus)
- Experience working with clinical trials, or equivalent combination of education and experience required.
- Prior services delivery experience required
- Experience supporting project teams and meeting project timelines
- Prior data management or clinical trial software consulting experience (plus)
- Proficiency in computer programming (plus)
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides the best benefits, including medical, life and disability insurance; paid time off; paid sick leave; Employee Assistance Program; and paid parental leaves.
Applications will be accepted on an ongoing basis until the position is filled.
#LI-SH1
#LI-Hybrid
Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.